Dynamics 365 CRM Administrator

Salary: c. Circa £40,000
London SE1 0NZ, office based but ability to work 2-3 days from home

Closing date: Midday on  Monday 22 November 2021
Interviews will be held between 29 November – 3 December 2021


We are looking for someone to join our Knowledge and Data team, as a Dynamics 365 CRM administrator to support the final stages of a migration to a new Dynamics 365 CRM (D365), which is currently being development with a Microsoft Gold Partner. The CRM administrator would then be expected to lead on the administration of this vital system and its data, to support and enhance the operational effectiveness of the whole CPRE Network including it local charities, using the Customer Engagement Applications of D365.

CPRE have invested in Microsoft products and the candidate will support the migration of legacy solutions to the new Dynamics platform, working closely with our external developer partner on Configuration and Customisation of the platform, picking up existing integration projects, which form part of a huge digital transformation, in which you will be rolling CRM out internally and to the wider network of local CPREs.

Once in place, the CRM administrator will then take ownership of CPREs D365 solution and become the go-to person for all Dynamics queries. Making this a great opportunity for someone who thrives on having a wide range of responsibilities and wants to take ownership of projects.

The ideal candidate will have a detailed understanding of D365’s CRM functional areas and associated technologies and have a good understanding of data management, both importing, exporting data from Dynamics, Data cleansing, de-duplication of data and data improvement projects.

Also, the ability to work on existing Workflows and Business Processes and implement new staged workflows to enable the business to work more efficiently. You will create reports, dashboards and views, providing key data and insights to assist colleagues make more informed decisions about their work. Participating in IT and cross-functional meetings to support staff and various team members to review upcoming Dynamic issues, items, and training with knowledge transfer to existing staff required.

Along with the above, you must be well organised with meticulous attention to detail, as well as having a desire to progress and learn. You should be willing to share ideas, learn new technology, be enthusiastic about your work, and develop close and sustainable relationships with your clients and colleagues.

Team working is essential to this role, but you will be able to work under your own initiative, with the support of your line manager.

The post is full-time role (35 hours a week) and is office-based (flexible working request will be considered) evening and/or weekend work will require some flexibility in working hours from time to time.

CPRE places high value on equality. We treat everyone with respect and consideration because we know it’s the right thing to do. We also know that diverse teams make much better decisions, are more creative and more stimulating to work in. So, if you join us, you will be able to help us put equality, the environment and diversity at the centre of everything we do. We hope you like the sound of the job and will take the time to apply!

To apply

Candidates should read the candidate information pack and job and person specification below then complete the application form (CVs will not be accepted). Please make sure you address the criteria outlined in the job and person specification; failing to do so will mean you will be unlikely to be shortlisted. Please send your completed application to jobs@cpre.org.uk by the closing date.

CPRE is an equal opportunities employer

Job ref: CRM-2